Hino opens a care centre to provide assistance for its customers, making it the first Hino distributor worldwide to offer such a facility. The purpose-built centre at Hino Australia’s head office in Sydney will serve as the contact point for customers reaching Hino Australia through email, phone and social media channels.
“As part of our investment in customer support and our growing Hino Advantage suite of business solutions, the new Customer Care Centre is possibly the most vital addition to our offering,” said Bill Gillespie, Hino Australia General Manager, Brand and Franchise Development. “The Customer Care Centre is more than a call centre: it is a complete support solution for all our customers and their businesses through every stage of truck ownership.
“Being able to accept and respond to all enquiries within the walls of our head office represents the ongoing focus that places our customers at the centre of our operation. The advantage for businesses is connecting them directly to the nerve centre of Hino knowledge and the peace of mind that we have the solutions to keep them on the road for longer.”
Designed and built by Sydney-based company Enfold Projects, Hino reckons the centre embodies its customer support ethos to create an inviting and uplifting work environment.
“The investment in professional designers and developers to create the care centre space shows the commitment to our customers by giving them a state-of-the-art, purpose-built contact point,” said Gillespie.