Hino Australia has reaffirmed its commitment to developing the skills of the technical and service staff within its dealer network by expanding and renovating its national training centre at Caringbah in southern Sydney.
A significant investment was made by Hino to update the training centre and provide more space and the latest in training and IT equipment for Hino technical and service staff.
The official reopening of the updated facility on October 25 coincided with the finals of the fourth Hino national skills contest in the refurbished facility.
Senior Hino executives from Japan and senior members of the Australian management team attended the reopening, including Hino Australia chairman Ken Sekine and president Steve Lotter, along with divisional managers, Hino dealer principals, service managers and the 16 skills contest participants from the dealer network.
According to Hino Australia’s Greg Bleasel, the company is committed to ensuring technical and service staff within the dealer network are well trained and have access to the best resources available to hone their skills.
“The high level of skills and knowledge flow down to benefit our customers in the form of timely and efficient service and support,” Bleasel said. “The refurbishment and expansion of the national training facility only confirms our commitment to improving the customer experience, while helping to retain those customers in the future.
“We want our people to be the best of the best and we believe that providing first-rate training and assessment is vital to the future success of Hino in Australia.”
National training centre manager Sergio Bonvini said the emphasis Hino Australia places on service quality was driven in part by customer expectation.
“Our dealer parts and service staff are on the front line and in many ways are the ‘face’ of the business,” Bonvini said. “We want to have the best staff and give them the best training. We want them to feel good about working for Hino and reward them for their efforts.”
The 16 finalists in the 2012 National Skills Contest were drawn from dealerships around the country. Each competitor took part in practical exercises and on-screen tests to determine the eventual winners in the parts and service categories.
The national parts winner was Matthew Preston of Scifleet Hino in Brisbane, while the service division was taken out by John Elliot from Prestige Hino in Melbourne.