Recently, as Hino sales, parts and service people competed to reach the Hino National Skills Contest, showing off their skills in servicing trucks, identifying parts and selling them, a female reached the finals for the first time.
Talk to any workshop around the country and a shortage of skilled employees is identified as an ongoing problem. If they come across a skilled person they find it hard to keep them and a certain amount of poaching is always going on.
One of the ways to encourage young people to develop their skills is the skill contest. Hino has been running its Hino National Skills Contest for the past nine years. Originally a competition for service personnel and parts interpreters, the contest was extended to include sales consultants four years ago.
In the five months leading up to the contest, a series of qualifying rounds across the country take place whittling the entrants from Hino’s dealer network down to the final competitors who will compete for the title.
At the Hino national Skills Contest finalists in the sales and parts categories are required to demonstrate their expertise through a series of role play scenarios, while the service technicians are tested on their diagnostic, analytical and technical skills in a series of hypothetical exercises. Parts contestants were further challenged to identify genuine and non-genuine parts, while sales consultants were quizzed on their product knowledge.
“As always, we never fail to be impressed by the skills and expertise of the people in our dealer network, our Skills Contest is the most comprehensive of its type in the industry,” says Steve Lotter, Hino Australia Chairman and CEO. “Over the nine years we have changed the format to showcase this expertise, with this year being the fourth that sales consultants have been tested alongside service technicians and parts interpreters. Once again the contest was incredibly close, as it was throughout the qualifying rounds. I congratulate everyone who participated, it’s fantastic to see such commitment.”
In an added contest as part of this year’s contest there was an Australia vs New Zealand Service Challenge between Heidi Inkster, winner of the Hino New Zealand’s event, and Asa Pearson from CMI Adelaide, a previous Hino Australia Skills Contest winner. Each contestant took part in a series of repair and diagnostic tasks over 30 minutes with the results tied at the end.
At the end of the day the main results were as follows:
1st – Thanh Nguyen, WA Hino
2nd Geoff Mallett, Adtrans Hino
3rd – Peter May, FRM Hino
1st Stan Voltemar, WA Hino
2nd Kara Green, Adtrans Hino
3rd Ryan Macauley, CMI Hino Adelaide
1st Joel Ferrante, Prestige Hino
2nd Bevan Joseph, City Hino
3rd Shane Curtain, Sci-Fleet Hino