A new tyre management program has become available to trucking fleets in Australia. Bridgestone has launched its Total Tyre Management program as support offering to the trucking industry.
The program co-ordinates coverage provided by 280 service vehicles, all of which are equipped to support a wide range of on-site services including pressure checks, tread-depth readings and rotations, alongside the Bridgestone and affiliated dealer network in excess of 1,000 stores across Australia
The program keeps customers in touch with a team including tyre experts, trained tyre fitters and 13 technical engineers, plus Bridgestone’s ETA (Emergency Tyre Assistance) service providing 24/7 emergency support through a 1300 number;
There is a central invoicing system, providing one statement. Customers get online access to vehicle fleet data and reports via B-Fleet, which provides insights into monthly tyre usage and cents-per-kilometre and individual vehicle cost analysis.
“We have a long and proud history of supporting Australian fleets and our Total Tyre Management program is testament to that,” said Andrew Moffatt, Bridgestone Australia and New Zealand Managing Director. “We believe we have the most complete offering to support fleets in running their businesses efficiently and profitably through technology, such as our B-fleet management software, and our physical presence, epitomised by the market-leading intelligence of our support staff and dealer network.
“No other tyre brand can match Bridgestone’s global strength, our research and development and our specific in-country testing to ensure the products that we offer to the Australian market are ideally suited to our unique conditions.”
“We are always looking for ways to improve, not only in our product offering but also our service. Identifying areas in which improvements can be made not only increases our level of service to our customers but is reflected in the efficiency of their business. When they win, we win, and that’s our goal.”
TNT run a fleet in excess of 2,100 vehicles featuring everything from one-tonne vans through to B-doubles across 60 locations nationwide and, according to TNT’s Kurt Grossrieder, that’s why Bridgestone’s comprehensive support offering has been so important.
“In 2015, our fleet covered more than 40 million kilometres, so whole of life tyre management is absolutely critical in keeping our operations as efficient as possible,” said Kurt, who is TNT’s National Fleet and Equipment Manager. “We run Bridgestone tyres on the steer and Bandag retreads in every other position to achieve the lowest total cost of ownership in terms of our tyres.
“We’ve been partnering with Bridgestone for about eight years. They deliver a full service from the get-go, frequently attending our depots, constantly monitoring our fleet and making recommendations about what to change and when. Whenever we have an issue like a puncture or any other kind of problem, they always respond really quickly, day or night no matter where we are.
“From our point of view, we also really appreciate that, from an administration perspective, we are dealing with one point of contact and we receive one invoice. Their internal systems are excellent.”